Refund and Returns Policy

Refund and Returns Policy

Thank you for shopping with us. We want to ensure your satisfaction with your purchase. Please review our refund and returns policy below:

  1. Timeframe: Our refund and returns policy lasts for 30 days from the date of purchase. If 30 days have passed since your purchase, we regret to inform you that we can’t offer you a full refund or exchange.
  2. Eligibility for Return: To be eligible for a return, the item you wish to return must meet the following criteria:
  • It must be unused and in the same condition as when you received it.
  • The item must be in its original packaging.

Non-Returnable Items: Certain items are exempt from being returned, including:

  • Liquid polish and rogue bars.
  • Hazardous materials.
  • Flammable liquids or gases.
  • Gift cards.
  • Wheels that have been mounted.
  • Any items that have been opened.
  1. Proof of Purchase: To complete your return, we require a receipt or proof of purchase. Please ensure you include it when returning the item.
  2. Manufacturer Returns: Please do not send your purchase back to the manufacturer. You should follow the return instructions provided by our customer support team.

Refunds:

  1. Notification: Once we receive your returned item, we will inspect it and send you an email to notify you of the receipt. We will also inform you about the approval or rejection of your refund.
  2. Processing Time: If your return is approved, your refund will be processed, and a credit will be automatically applied to your credit card or original method of payment within a certain number of days.
  3. In store: You can bring your items back to the store where the item will be inspected. If you are present we can refund you in the form of a business check. We do not keep cash on the premises.

Late or Missing Refunds:

If you haven’t received your refund yet, please follow these steps:

  1. Check your bank account again.
  2. Contact your credit card company as it may take some time for the refund to be posted officially.
  3. If necessary, contact your bank, as there can be processing time involved.
  4. If you have completed the above steps and still haven’t received your refund, please contact us at {email address} for further assistance.

Sale Items:

Please note that only regular-priced items may be refunded. Sale items are not eligible for refunds.

Exchanges:

We only replace items if they are defective or damaged. If you need to exchange a defective or damaged item for the same one, please send us an email at {email address} and ship the item to: {physical address}.

Gifts:

If the item was marked as a gift when purchased and shipped directly to you, you will receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will issue a refund to the gift giver, and they will be informed about your return.

Shipping Returns:

To return your product, please mail it to: {physical address}.

You will be responsible for paying the shipping costs for returning your item. Please note that shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund amount.

The time it takes for your exchanged product to reach you may vary depending on your location.

For further assistance or any questions regarding refunds and returns, please contact us at {email address}. We are here to help!